Privacy Policy

Introduction

Welcome to Yoceleb ("we," "us," "our," or "the Platform"). This Privacy Policy explains how Yoceleb collects, uses, shares, and protects your personal information when you use our mobile application and services (collectively, the "Services").

Yoceleb is a platform that connects fans with verified celebrities through video calls and messaging. We are committed to protecting your privacy and ensuring transparency about our data practices.

Contact Information

Yoceleb
Balintuma Road, Mengo
Kampala, Uganda
Email: support@yoceleb.com
Phone: +256 788 832064

Information We Collect

2.1 Personal Information You Provide

For All Users:

• Account Information: Full name, email address, phone number, password (encrypted), date of birth
• Profile Information: Profile picture (optional), bio, country/region of residence
• Communication Data: Messages, chat history, call records with other users

For Celebrities (Additional Information):

• Verification Documents: Government-issued ID, professional credentials, industry certifications
• Payment Information: Banking details or mobile money account information for receiving payments
• Tax Information: Tax identification number where applicable
• Professional Details: Category (musician, athlete, politician, influencer, etc.), pricing, availability

For Fans Making Purchases:

• Payment Data: Payment card information, transaction history (processed through secure third-party payment processors)
• Billing Information: Billing address, payment method details

2.2 Information Collected Automatically

Device Information:

• Device type, model, and operating system version
• Unique device identifiers (IMEI, Android ID, Advertising ID)
• Mobile network information
• IP address and general location data

Usage Information:

• App interactions, features used, and pages viewed
• Video call duration, frequency, and quality metrics
• Search queries and browsing history within the app
• Time and date of your activities
• Crash reports and performance data

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation and payment status
• Identity Verification Services: KYC verification results for celebrities
• Social Media (if you choose to connect): Public profile information

2.4 Communication Content

How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Improve Services

• Create and manage your account
• Facilitate video calls and messaging between fans and celebrities
• Process payments and financial transactions
• Verify celebrity identities through KYC procedures
• Provide customer support and respond to inquiries
• Improve app performance, features, and user experience

3.2 Safety and Security

• Detect and prevent fraud, abuse, and illegal activities
• Enforce our Terms of Service and Community Guidelines
• Protect the rights and safety of users
• Maintain platform security and integrity
• Conduct security audits and risk assessments

3.3 Communication

• Send service-related notifications (booking confirmations, payment receipts)
• Provide important updates about policy changes
• Send promotional messages and offers (with your consent)
• Respond to your questions and feedback

3.4 Analytics and Research

• Analyze usage patterns and trends
• Conduct research to improve our services
• Generate aggregated, anonymized statistics
• Understand user preferences and behavior

3.5 Legal Compliance

• Comply with legal obligations and regulations
• Respond to law enforcement requests
• Protect our legal rights and interests
• Resolve disputes and enforce agreements

How We Share Your Information

We respect your privacy and do not sell your personal information. We share your information only in the following circumstances:

4.1 With Other Users

• Public Profile Information: Your name, profile picture, and bio are visible to other users
• For Celebrities: Your pricing, availability, category, and ratings are publicly displayed
• Communication: Messages and video calls are shared with the specific users you interact with

4.2 Service Providers

We share information with trusted third-party service providers who help us operate the platform:

• Payment Processors: To process transactions securely (e.g., mobile money operators, payment gateways)
• Cloud Hosting: To store data and host our infrastructure
• Identity Verification: To verify celebrity credentials and conduct KYC checks
• Analytics Providers: To understand app usage and performance
• Customer Support Tools: To provide efficient support services
• Communication Services: To send emails and notifications

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and policies
• Protect the rights, property, or safety of Yoceleb, our users, or the public
• Detect, prevent, or investigate fraud, security issues, or illegal activities

4.4 Business Transfers

If Yoceleb is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your data.

4.5 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

Data Security

We take the security of your information seriously and implement industry-standard measures to protect it:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Password Protection: Passwords are encrypted using strong hashing algorithms
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing

5.2 Organizational Measures

• Access controls limiting employee access to personal data
• Background checks and training for staff handling sensitive information
• Incident response procedures for potential security breaches
• Regular security awareness training for our team

5.3 Video Call Security

• End-to-end encryption for video calls and messages
• No recording or monitoring of calls without user consent
• Secure peer-to-peer connections where possible

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

6.1 Retention Periods

• Active Accounts: We retain your information while your account is active
• Transaction Records: Financial transaction data is retained for 7 years for tax and legal compliance
• Communication Records: Chat history and call metadata are retained for 2 years unless deleted by you
• KYC Documents: Celebrity verification documents are retained for 5 years after account closure
• Support Tickets: Customer support communications are retained for 3 years

6.2 Account Deletion

When you delete your account:

• Your profile and personal information are removed from public view immediately
• Most personal data is deleted within 30 days, except where retention is required by law
• Some information may be retained in backup systems for up to 90 days
• Transaction records are retained as required for legal and accounting purposes
• Aggregated, anonymized data may be retained indefinitely for analytics

6.3 Inactive Accounts

Accounts inactive for more than 3 years may be automatically deleted after notifying you via email.

Your Privacy Rights

You have important rights regarding your personal information:

7.1 Access and Information

• Right to Access: Request a copy of the personal information we hold about you
• Right to Information: Understand how your data is processed and who it's shared with

7.2 Correction and Updates

• Right to Correction: Update or correct inaccurate personal information
• Profile Management: Edit your profile information directly in the app settings

7.3 Deletion and Restriction

• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restriction: Limit how we process your data in certain circumstances

7.4 Data Portability

• Right to Portability: Request your data in a structured, machine-readable format
• Transfer Rights: Transfer your data to another service provider where technically feasible

7.5 Objection and Consent Withdrawal

• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

7.6 How to Exercise Your Rights

To exercise any of these rights:

• Email us at: support@yoceleb.com
• Use the in-app "Privacy Settings" menu
• Contact us via phone: +256 788 832064

7.7 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Adjusting notification settings in the app
• Contacting our support team

Data Deletion Policy

At Yoceleb, we respect your right to control your personal data. This section explains how you can request deletion of your data and our procedures for handling such requests.

How to Request Data Deletion

You can request deletion of your personal data through any of the following methods:

Verification Process

To protect your privacy and security, we require verification before processing any data deletion request:

• We will verify your identity using security questions or account information
• You may be asked to provide additional verification if needed
• For celebrity accounts, additional verification steps may be required due to financial transactions

What Happens When You Request Deletion

• Immediate Actions:
  • Your profile becomes invisible to other users
  • Active sessions are terminated
  • Future communications are blocked
• Within 24 Hours:
  • Personal information is removed from our active databases
  • Profile data is deleted from public view
  • Account access is permanently disabled
• Within 30 Days:
  • Complete deletion from all systems (except where retention is legally required)
  • Confirmation email sent to your registered email address

Data Retention Exceptions

Please note that certain data may be retained as required by law or for legitimate business purposes:

• Financial Records: Transaction history retained for 7 years for tax and accounting purposes
• Legal Requirements: Data required for legal proceedings or regulatory compliance
• Security Purposes: Information needed to prevent fraud or security incidents
• Aggregated Data: Anonymized, non-personal data used for analytics

Alternative: Account Deactivation

If you prefer temporary removal instead of permanent deletion, consider account deactivation:

• Your profile becomes invisible but data is preserved
• You can reactivate your account anytime within 1 year
• Access the deactivation option in App Settings → Account → Deactivate Account

Third-Party Data Sharing

When we delete your data, we also request deletion from third-party service providers with whom we've shared your information, subject to their policies and legal requirements.

Questions About Data Deletion?

If you have any questions about our data deletion process, contact our Data Protection Officer:

• Email: privacy@yoceleb.app
• Phone: +256 788 832064 (ask for Data Protection Officer)

Children's Privacy

Yoceleb is intended for users aged 18 years and older. We do not knowingly collect personal information from individuals under 18.

8.1 Age Requirements

• All users must be at least 18 years old to create an account
• We verify age during the registration process
• Users under 18 are prohibited from using our services

8.2 Parental Controls

If you believe a child under 18 has provided information to us:

• Contact us immediately at support@yoceleb.com
• We will investigate and delete the account and associated data
• We will take steps to prevent future access

International Data Transfers

Yoceleb is based in Uganda, but our services are accessible to users worldwide.

9.1 Cross-Border Data Transfers

• Your information may be transferred to and processed in countries other than your own
• These countries may have different data protection laws than your jurisdiction
• We ensure appropriate safeguards are in place for international transfers

9.2 Data Protection Standards

When transferring data internationally, we:

• Use standard contractual clauses approved by data protection authorities
• Work with service providers who maintain adequate data protection measures
• Ensure data is encrypted during transmission
• Comply with applicable international data protection regulations

9.3 Regional Compliance

• European Users (GDPR): We comply with GDPR requirements for EU/EEA users
• California Users (CCPA): California residents have additional rights under CCPA
• African Union: We follow African Union Convention on Cyber Security guidelines

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 How We Notify You

• Material Changes: We will notify you via email and in-app notification at least 30 days before changes take effect
• Minor Changes: Updates will be posted on this page with a revised "Last Updated" date
• Continued Use: Your continued use of Yoceleb after changes indicates acceptance of the updated policy

10.2 Version History

We maintain a version history of our Privacy Policy. You can request previous versions by contacting us.

10.3 Review Recommendation

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11.1 General Inquiries

Yoceleb Privacy Team
Email: support@yoceleb.com
Alternative Email: info@yoceleb.com
Phone: +256 788 832064

11.2 Mailing Address

Yoceleb
Balintuma Road, Mengo
Kampala, Uganda

11.3 Data Protection Officer

For data protection and privacy-specific matters, you can reach our Data Protection Officer at: privacy@yoceleb.com

11.4 Response Time

We strive to respond to all inquiries within 72 hours (3 business days). For complex matters, we will acknowledge receipt immediately and provide a full response within 30 days.

11.5 Complaints

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.